Customer Experience and Business Intelligence Coordinator
Head Hunters Asia Pacific (Inc)
- Makati, PhilippinesCitibank Center, 8th Floor, Paseo de Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-09-25T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Recommend and develop programs on how to deliver seamless customer service
- Gather and analyze customer feedback, and then design specific practices that AIM can put into place to improve customer experience
- Generate and analyze market and business trends to deepen business knowledge Gather market or competitive data through a number of ways, from desk research to mystery shopping and interviews to help develop a picture of where AIM stands in the industry, how it can improve its standing and offerings and how to improve competitiveness. Develop and monitor the Service Level of departments with impact on customer service Develop and manage Training sessions to improve customer service (soft and technical skills) and product knowledge.
- Review of initiatives that will positively impact customer experience i.e. CRM system Management of Customer Council
- Lead/initiate research initiatives to better understand customer behavior and address pain points
- Perform other related tasks as may be assigned from time to time.
Trình độ tối thiểu
- Bachelor's Degree in any field.
- Related experience is an advantage.
- Excellent communication and events coordination skills.
- Creative thinker, able to generate new ideas
- Customer-oriented.
- Project management: able to manage and deliver successful projects within tight budgetary and timescale constraints using both in-house and external resources.
- Ability to manage competing priorities and work loads.
- Able to establish and manage effective relationships.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Citibank Center, 8th Floor, Paseo de Roxas, Makati, Metro Manila, Philippines
- Ngành nghề
- Human Resources
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.head-hunters.asia
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Về Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.