Technical Helpdesk Specialist | Alabang
Head Hunters Asia Pacific Inc
- Muntinlupa, PhilippinesAlabang, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- 15.000,00 PHP - 21.000,00 PHP / monthPHP150002100015000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Responds to and resolves customer requests, in relation to software, hardware and network operations, application, infrastructure and store equipment and set up (retail) difficulties by providing fast, efficient and friendly customer service.
- Consistently achieves First Contact Resolution performance metric.
- Accurately documents tickets.
- Keeps customer aware of resolution steps - if ticket needs to be dispatched.
- Provides clients with issue reference numbers and request numbers.
- Enters all troubleshooting/resolution steps into the trouble ticket.
- Understands SLA requirements for the client.
- Assists in cross training and communicate quick fixes.
- Manages time and workload to meet predetermined service levels.
- Technical Coaching/mentoring of Level 1 Resources.
- Serves as a point of Escalation of unresolved issues and complex Service Desk Issues.
- Provides required RCA and close problem tickets.
- End to End ticket ownership providing updates to users and follow ups with higher resolver teams.
- Provides Knowledge Articles to Knowledge Managers for KA upload.
Trình độ tối thiểu
- Bachelors Degree in any course.
- At least 18 months working experience.
- Preferably has experience working in Technical Helpdesk account supporting global accounts.
- Exprience working in a BPO company.
- Willing to work in Alabang.
- Willing to work in night shift.
Kỹ năng cần thiết
- Technical Support
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Alabang, Muntinlupa, Metro Manila, Philippines
- Vị trí đang tuyển
- 30 vị trí tuyển dụng mới
- Trang web
- www.head-hunters.asia
Về Head Hunters Asia Pacific Inc
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.