Database and CRM Analyst | Office-based | Iloilo  

Scope of responsibility:

• Gather pertinent information and organize it in a logical and functional manner.

• Consult with management or administrators to determine what data needs to be included in the database system and will then find the best ways to organize and store this information.

• Analyze complex sets of data to determine recommendations for business growth and

improvement.

• Utilize the results of the analysis to support recommendations for action to improve company processes

• Performs data corrections through analyzing data for errors and formulating corrective

procedures.

• Coaches and/or responds to Software Support regarding analyzing data, identifying problems, and proposing solutions for potential data fixes; communicate to the team when data change(s) are complete.

• Perform related database functions across one or more teams or clients, including designing, implementing, and maintaining new databases, backup/recovery, and configuration management.

• Perform analysis to resolve recurring database issues

• Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.

• Provide in-depth problem diagnosis and troubleshooting skills with minimal supervision

• Managing CRM

o Creating, testing, and optimizing marketing automation (email campaigns, CRM

o Updates, Sales team workflows, etc.)

o Importing/exporting contacts, list building & segmentation

o Enhancing the CRM and troubleshooting issues

o Tracking engagement and other important Sales & Marketing KPIs

o Data collection and entry

o Report building

o New employee tech setup (creating accounts, providing access, etc.)

· Working with various software within our tech stack

o Managing integrations with the CRM

Qualifications:

· Candidate must possess at least Bachelor's/College Degree in Applied Mathematics/Information Technology/Computer Science or equivalent.

· Excellent communications skills.

· Amenable to work in an office-based setup.

· Experience in creating database queries