Quality Assurance Executive
Grab
- Makati, Philippines12th Floor Grab Office Wilcon, IT Hub 2251 Chino Roces Ave, Makati, 2251 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 6 years ago
2017-11-30T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Review and rate phone call recordings and email responses of Customer Experience representatives using the prescribed quality guidelines.
- Provide clear, detailed, and actionable constructive feedback to or Customer Experience representative and recommendations to the Supervisor in-charge.
- Facilitate calibration meetings to ensure consistent understanding of quality guidelines and expected behaviors.
- Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality checklist.
- Recommend ways to improve processes, call flows, scripts, and guidelines based on actual call and email reviews and observations.
- Document quality assessments and feedback.
- Generate and manage trending quality scores and relevant data while providing reports to stakeholders as prescribed by TQA Management.
- Continuously learn and update oneself on the latest product and process.
Trình độ tối thiểu
- Preferably with roject coordination experience.
- Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint).
- Good exposure to database management.
- Excellent written and spoken communication skills.
- High knowledge of the company's products, services, and business operations (If internal applicant).
- Strong acumen in data analysis, reporting, time management, and organizational skills.
- Ability to work both independently and in a team environment.
- Ability to provide coaching and development plans.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 12th Floor Grab Office Wilcon, IT Hub 2251 Chino Roces Ave, Makati, 2251 Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Grab
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.