Operations Support Associate for DoubleClick Bid Manager (DBM)
Google Operations Center
- Taguig, PhilippinesNet Lima, 26th Street, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-04-14T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
- Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
- Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
- Inculcate client end users on product usage, from the basics to best practices.
- Troubleshoot and resolve complex cases from the proper platform
- Collaborate with onshore counterparts
- Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness
- Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Google’s direction
- Collaborate with Engineering, Product, Vendor workforce and other cross-functional teams on specific user-impacting issues and bugs.
Trình độ tối thiểu
- Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
- Bachelor’s Degree holder from an accredited institution or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations
- Excellent analytical and problem solving skills
- Attentive to details with the ability to effectively multitask and work independently
- Internet or advertising industry knowledge
Preferred Qualifications
- Experience troubleshooting technical issues
- Experience in phone and chat support
- Knowledge of SQL, HTML, and JavaScript
- Ability to read programming language (Note: This is not a programming position)
- Experience with DoubleClick Bid Manager (DBM), DoubleClick Ad Exchange (AdX), Google Adwords, DoubleClick Digital Marketing (DDM formerly known as DoubleClick Studio), Doubleclick Campaign Manager (DCM), Doubleclick Search (DS), Doubleclick for Publishers (DFP) is a plus
- Experience in Real-Time Bidding (RTB) or any platform related to it
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Net Lima, 26th Street, Taguig, Metro Manila, Philippines
- Ngành nghề
- Internet
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://googleoperationscenter.com/
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Về Google Operations Center
About GOC
Google creates incredible products and services that make the world a better place ― and the Google Operations Center (GOC) will provide the customer support and operational excellence to support and grow those products and services.
This global operating unit will provide world class operations by employing teams of solution-oriented, trusted advisors to support millions of customers around the world. Our solutions will be rooted in our technical skill, product expertise, and thorough deep understanding of our customers’ complex needs.
We are looking for a committed group of passionate people who will work to build the GOC from the ground up and scale it to match Google’s global impact.
What’s it like to work at GOC?
At GOC, we offer an inclusive work environment wherein diversity is celebrated & embraced. You will engage with colleagues who are thoughtful, easy to work with, respectful & inclusive. If you are customer centric, a thought leader & dare to dream, come join us!