Manager Driver Contact Center
GoTo Company
- South Jakarta, IndonesiaSouth Jakarta, South Jakarta City, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
● Proposing and implementing strategic level plan within the contact center to support delivery of excellent service to drivers.
● Maximizing the performance of the Contact Center against defined Key Performance Indicators (KPIs) through effective real time management.
● Ensuring that the center is staffed using a system to provide a cost effective service utilize the available resources in the most efficient possible manner.
● Monitoring day-to-day operation on inbound and email & In-apps channel in order to ensure all activity was driven by strategic level for each KPI component
● Controlling all process related to personal improvement plan on execution level for each channel (Inbound and Email & In-apps Channel)
● Aligning with Work Force Management (WFM) / Real Time Floor Monitoring (RTFM) to monitor daily activity related to time-keeping, adherence and performance management associated with agent productivity .
Trình độ tối thiểu
- Previous experience in managing call center or other related field (Min. 3 years)
- Minimum Education: Diploma / Bachelor from any major
- Good English skills, both in verbal and writing
- Good communication and organization skills
- High motivation to do things
- Excellent time management skills and ability to multi-task and priorities work, strong organisational and planning skills
- Attention to detail and problem solving skills
- Ability to work independently and also in a team.
- Previous experience of Zen-desk / E-centrix systems will be considered as an advantage
- IT literacy (you are experienced in most used office software and you have curiosity to learn things that you don't know yet)
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- South Jakarta, South Jakarta City, Jakarta, Indonesia
- Ngành nghề
- IT and Software
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.gotocompany.com/en