Driver Care Resolution Assistant Manager
GoTo Company
- South Jakarta, IndonesiaJl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-06T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Manage and make sure all tickets respond within SLA
- In case of mass problem, coordinate with related unit and raise the flag to management
- Produce trend analysis of recurring problems. Hold regular meeting with key person in driver care unit and related unit to address the issue and push for final resolution
- Manage and motivate Outbound Team
- Plan, breakdown and implement targets to achieve outbound targets
- Ensure completion of actions within timescale
Trình độ tối thiểu
- Bachelor degree with minimum 3 years of experience in customer service/call center industry,
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Strong team management skills,
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Capable of handling large number escalation cases;
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Able to work under tight deadlines;
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Good communication and presentation skills;
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Excellent problem-solving skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Jl. Kemang Selatan no 99B, Jakarta 12720, Indonesia, South Jakarta, Jakarta, Indonesia
- Ngành nghề
- IT and Software
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.gotocompany.com/en
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Về GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.