Community Manager  

We are looking for experienced community managers who have the ability engage the community by delivering constant updates and great content. You are the window to our players and will collect and deliver feedback so we can use it to improve not only our product but the overall customer experience. It is not just a role to be fulfiled, you are the model of our enthusiasm and passion for gaming.

Key Responsibilities:

• Manage the gaming community, engage with players and come up with retention programs to improve overall player experience and minimize churn rate.
• Generate player acquisition programs to continuously expand our player base across all territories
• Identify and report trends in usage and advises on potential opportunities. Be innovative to come up with business ideas to help expand the community effectively
• Administration of our official social networking sites covering moderation, community engagement, management and providing support to our players on our social media channels.
• Provide presence and seed content into social applications as needed
• Establish and maintain standards for the development of Web content that the community is most interested in viewing.
• Monitor and analyze player behavior in our social media channels
• Produce comprehensive report based on metrics from the game, social media, and from feedbacks gathered from the community.
• Work with Marketing team, to coordinate community postings as appropriate across the organization’s other digital channels
• Alert appropriate internal teams as issues arise and work with them to resolve issues.
• Create, provide and execute content plans based on the product's requirements or needs.   

• Excellent writing skills (preferably has experience in games writing)
• Good communication skills
• Advanced knowledge in social media management such as Facebook, YouTube and Twitter
• With at least 1 year experience in community management handling multiple territories
• Basic knowledge in CSS and HTML is and advantage
• Creative approach and ability to think outside the box
• Passion for mobile games
• Able to work with less supervision
• A team player
• Applicants must be willing to work in BGC, Taguig City, and assigned to shifting schedule (as required) including evenings, weekends and/or holidays.