Technical Support Specialist | French Speaker  

• Understands thoroughly all Globalsign products and ensures compliance with GlobalSign's strictest security policies and ability to apply procedure-driven task to process certificate applications.
• Researches, investigates and resolves customer technical issues.
• Assists customers in installation and implementation of GlobalSign products.
• Interprets instructions and issues and implement actions according to company policies and procedures.
• Provides excellent customer service to clients that meets and exceeds company’s and client’s standards by responding to customers promptly, demonstrating deep knowledge and expertise of GlobalSign products, etc.

• Bachelor's / College degree.
• Excellent English written and verbal skills.
• Can speak and write fluent and business level French language.
• Sound organizational and interpersonal skills with a strong customer focus.
• Able to do multi-tasking, desire to work in fast paced, rapidly evolving environment and fast learner.
• At least one (1) year Strong Technical Background. Call center Agent with ISP or Web hosting Account experience are preferred but not required.
• Ability to work independently and as part of a team.
• Willing to work in Makati City and can start ASAP.
• Extensive knowledge of Microsoft Office applications and the internet environment.

Plus:

• With an interest in IT and good at researching and solving technical problems.
• Sound knowledge of Windows Servers (2003 and 2008, Exchange).
• Comfortable with using command-lines both for Linux terminal and windows command prompt (preferred but not required).
• Experience with Windows Servers, experience with LINUX, Knowledgeable about different kind of Web Servers (IIS, Apache, Tomcat, etc.) preferred but not required.