IT Support
GLOBAL MOBILITY SERVICE PHILIPPINES INC
- Makati, PhilippinesMakati, NCR, Philippines, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-03-31T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Provide IT-level technical support to customers for GMS software products and web-based systems. The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
- Provide dedicated telephone and live-chat support in real time for customers and other departments.
- Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
- Ensure that all queries and support calls are logged and tracked, and to keep customers regularly informed regarding progress and resolution.
- Create and maintain process and procedure documents in addition to other user-specific documentation (including documentation on resolved issues).
- Take an active role in the user testing of new software products and services.
Trình độ tối thiểu
- Able to handle stress
- Good customer service skills
- Preferably fresh graduate
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Makati, NCR, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
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Về GLOBAL MOBILITY SERVICE PHILIPPINES INC
GMS provides service that will contribute to various motorization with "MCCS", a remote-control device originally developed by GMS.
MCCS can be installed in any types of vehicle such as cars, construction machines, agricultural machinery, ships and etc. We aim to realize and support non-credit limit finance through vehicle information, vehicle remote control, tracking payment records and to provide the service to aspirant business operators who cannot afford for vehicles.