Customer Relations Officer | Morris Garage Otis Manila
Autohub Group of Companies, Inc.
- Manila, PhilippinesQuirino Ave Ext, Barangay 821, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-06-13T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible in conductiong daily pro-active customer contact calls; ensures achievement of the daily target pro-active customer contact calls, appointment from pro-active and show up from appointment customers.
- Responsible in conducting daily after-sales/after-service follow up calls; esnures achievement of daily target successful follow-up calls.
- She must handle phone call inquiries efficiently for appointment scheduling; must be able to direct phone call inquiries to proper department concerned (sales, service, parts and other departments).
- Responsible in receiving phone call or walk-in customer complaints and coordinates them to poper departments concerned or elevates it to next higher position level if necessary; document received concerns and updates the file on its resolution and closure.
- Responsible for the daily updating of the CRD Mancom Metrics Report.
- Responsible for the monthly submission of the summary report of sales/service concerns for the dealership Mancom Report.
- Must be willing to provide assistance and promote good customer service relations to both external and internal customers at all times.
- Must be able to exercise friendliness and cheerfulness in all customer relations activities; promotes in the building and establishing of a happy environment.
- Database management (includes updating and submission of warranty registration cards).
- Documents filing and maintenance.
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Excellent customer service
- Must have relevant working experience
- With pleasing personality
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Quirino Ave Ext, 1007 Manila, Philippines
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Về Autohub Group of Companies, Inc.
Autohub GROUP is a synergy of automotive dealerships, distributorships and car service companies composed of Ford, Nissan, Hyundai, Mazda, Foton, Changan, Ssangyong, Geely, MINI, Rolls Royce, Lotus, Pagani, Vespa, and Triumph. It also sets up the Autohub Institute of Technology which caters to Automotive Servicing NCI and NCII. Renthub for car rentals, Nexthub for car repair services, Painthub for automotive body and paint, ACCS and VKool for car parts and accessories.
Autohub Group of Companies, Inc. is a registered business under the Securities and Exchange Commission on July 19, 2007, with its corporate office at Block 15, Ford Global City Building, Rizal Drive, Bonifacio Global City, Taguig. Its primary function is to manage the different dealerships/brands indicated above. It is headed by its President and Dealer Principal, Mr. Willy Q. Tee Ten.
Autohub is your One-Stop-Auto Shop! Its product range consists of high-end to entry level vehicles (i.e. passenger cars, SUV’s, pick-ups, 4-6 wheeler cab and chassis trucks and motorcycles), genuine and aftermarket parts and accessories, and car care products.
Autohub is equipped with the world’s finest machines, as well as highly trained, qualified sales and service personnel, to provide its clientele with all their vehicle requirement’s needs while maintaining excellent customer satisfaction through efficient and quality customer oriented programs and the centralization of its group sales and service activities.
VISION – to be the preferred Automotive Group for innovative solutions, quality products and reliable services.
MISSION – to provide comprehensive automotive products and services through synergy that would ensure complete customer satisfaction and best interest of all stakeholders.