Operations Manager
FWD BPO, INC
- Mandaue City, PhilippinesG/F, A. S. Fortuna Street , Mandaue City, Cebu, PhilippinesMandaue CityCebuPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensures the achievement of KPI and metrics through proactive management of the operations teams and active coordination with various support teams.
- Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills
- Coordinates with Team Leaders, Managers, and Trainers
- Ensures quality compliance by means of sales verification depending on the type of campaign.
- Provides complete and accurate quality and productivity reports
- Consolidates and tracks production stats at a team and individual level
- Provides strategic direction and guidance to the managed program
- Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality
- Other tasks related to the aforementioned responsibilities may be assigned due to business needs
Trình độ tối thiểu
- Must be a graduate of any Bachelor’s Degree course
- At least 2 years of working experience as an Operations Manager in a BPO setting.
- Experience in Sales or Customer Service Management is a must
- Exceptional, professional communication skills both written and verbal
- Effective presentation skills are essential for this position
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Về FWD BPO, INC
FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines.
We partner with businesses from various industries such as Transport, Health and Beauty, Food,
Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific.
With our people and our technology, we offer convenient, cost-effective, and customized solutions
developed to increase sales and drive customer engagement. These solutions include:
* Outbound and Inbound Sales
* Customer Care
* Technical Support
* Back Office Support
* Lead Generation,
* Website and Application Development
As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it
allows you to do more with your time, resources, and with your career or business as a whole.
Our people is our greatest asset.
And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our
existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career
shifters, and anyone who’s looking for a better career landscape.
Here’s just an overview of what to expect once you are a part of our team:
1. Competitive Salary Package
2. Convenient Location
3. Fun Company Culture
4. Guaranteed Career Growth
OUR MISSION VISION
Vision
As a premier BPO in the Philippines, we propel global brands to reach
growth and innovation through our world-class highly skilled workforce.
Mission
Our mission is to deliver high value service to meet our client's needs
with superior business performance and market leadership.
We champion the inclusive growth of our employees, partners, shareholders,
and community as we push for sustainable solutions and market excellence.