Customer Care Specialists  

• Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with our client’s products and services with an objective of resolving the issue in one phone call.
• Provides empathetic, courteous, quality customer service in an accurate and timely manner in accordance with the client’s protocols.
• Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues.
• Update customer’s record accordingly using the application system(s) provided by the client

• Minimum of 1-2 years of customer service experience in a call center environment preferably in a:
• Telecommunications company; or
• Retail, Reservations, Travel and Hotels programs
• Excellent in verbal communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high quality working relationships both internally and externally with customers and suppliers.
• Excellent Customer Service
• Ability to establish and build rapport
• Must be detail oriented, organized, and able to adhere to operational processes
• Experience navigating multiple computer screens and programs while interacting with customers.
• Can work within the client’s operating hours:
• 7AM to 7PM Central time zone, Monday to Friday
• Ability to work on weekends or split days off per the schedule requirement

Stay Safe, Stay Home. Amidst the enhanced community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.