Customer Service Representative | Voice Account  

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

• Support client inquiries over the phone.
• Verify transactions.
• Follow up with customers over the phone to increase transaction success rate.
• Review and answer support tickets.
• Flag issues transaction issues and alert Payments team.
• Identify and flag potential fraud issues.

• At least a Bachelor's/College degree in any field.
• At least 1 year of work experience in the related field.
• 1-4 years of experience specializing in Customer Service or any equivalent field is highly valued.
• Strong analytical and problem-solving skills.
• Exceptional English communication skills, both written and verbal.
• Excellent personal and customer service abilities.
• Ability to work in a fast paced dynamic environment.
• Ability to express complex ideas simply and concisely.
• Ability to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.
• Self-starter.
• Detail oriented and process driven.