Customer Success Representative | Escrow.com Voice Support  

Escrow.com, owned and operated by Freelancer.com, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3 Billion in secured transactions; are the recommended high-value settlement service of eBay, GoDaddy and AutoTrader; and have processed some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com!

As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.

Responsibilities:

• Support client inquiries over the phone
• Verification of transactions
• Follow up with customers over the phone to increase transaction success rate
• Review and answer support tickets
• Flag issues transaction issues and alert Payments team
• Identify and flag potential fraud issues

Essential Requirements:

• Exceptional English communication skills - written and verbal
• Candidate must possess at least a Bachelor's/ College Degree in any field.
• At least 1 year(s) of working experience in the related field is required for this position
• Ability to express complex ideas simply and concisely.
• Self-starter.
• Detail oriented and process driven
• Possesses excellent personal and customer service abilities

Preferred Qualifications:

• 1-4 yrs experienced employees specializing in Customer Service or equivalent is highly valued.
• Strong analytical and problem solving skills
• Ability to work in a fast paced dynamic environment

Hours of Work

Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays.