Customer Relations Associate
Focus Global Inc.
- Taguig, PhilippinesTwenty-Four Seven McKinley, 24th St. corner 7th Ave, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Helps the company build successful and long-term relationships with our customers by delivering high quality after-sales service that exceeds expectation.
- Ensures proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules.
- Identifies optimal solutions to customer concerns, and ensures prompt resolution to customer complaints.
- Recommends strategies that would improve the quality of service, productivity and profitability.
- Evaluates service quality and customer satisfaction using identified service metrics.
Trình độ tối thiểu
- Bachelor's Degree in any course from any reputable university.
- 1 year of experience in customer care and service.
- Highly experienced in using MS Office.
- Excellent communication, customer service, and people skills.
- Patient, hardworking and can work well under pressure.
- Ability to collaborate effectively with cross-functional teams.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 15/F Twenty-four Seven McKinley Building, 24th St. cor. 7th Ave. McKinley Parkway, Bonifacio Global City, Taguig, Metro Manila, Philippines
- Ngành nghề
- Retail Industry
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.focusglobalinc.com
Về Focus Global Inc.
We believe in reimagining homes, transforming spaces, and impacting communities through world-class home brands that are designed with purpose and innovation.
For over 31 years now, Focus Global has continued to innovate and invest in the future. We are your partner for every outdoor camping adventure, dinner party, family meal, and the quiet afternoons in the comfort of your home - as exclusive distributors of leading market consumer goods like Coleman and Kitchen Aid, and home furnishings products like Tempur, Siematic, SubZero & Wolf, Ethan Allen, B&B Italia, and Fendi Casa, among many others.
Today, our team of 500 brings 30 global home brands to the Philippines, Singapore, and Malaysia. We create premium retail experiences like no other through our multiple showrooms and experience centers, connecting the Southeast Asian consumer to products that they need to create elevated and inspired living spaces. With world-class brands, outstanding service, innovative tools, and a diverse team that embraces radical collaboration and growth, Focus Global is on its way to touch 100 million homes!
FGI is an equal opportunity employer and advocate for creating inclusive workplaces. We celebrate our team’s diversity in race, religion, color, sex, gender identity, sexual orientation, and age, and continuously seek ways in which we can create safe spaces to empower our employees’ individuality and identity. All employment is decided on the basis of qualifications, merit, and business need.