IT Service Desk Manager
First Datacorp
- Makati, Philippines, 3F Citibank Center, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 40.000,00 PHP - 50.000,00 PHP / monthPHP400005000040000MONTH
- Hợp ĐồngCONTRACTOR
Đã hết hạn 6 years ago
2018-03-23T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Supervises the group to ensure support is provided within the defined SLAs
- Ensure delivery within primary area of Request Fulfilment/Incident Management within SLAs
- Identify improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers;
- Track and route problems and request and document resolutions
- Identify related problems and recommend resolution; escalate situations requiring urgent attention
- Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and that customer’s expectations are met or exceeded;
- Resolve day-to-day software and hardware issues related to desktop/laptops
- Escalation of incidents to corresponding system admin
- Coordinate/Escalate unresolved issues to Level 2 and ensure closure
- Regular review of processes and recommend enhancements
- Follow standard helpdesk procedures
- Provide daily update to the Service Desk Head
- Regular review of processes and recommend enhancements
- Weekly reporting for all open issues
- Prepare and present weekly reports
o Week on week Aging Report
o Month on month Aging Report
o Trending Reports
o Root-Cause Analysis
o Survey results
o Data Center Performance Monitoring Report
- Scheduling of team rotation
Trình độ tối thiểu
- Graduate of Computer Eng’g or any related IT courses
- With at least 3 years of working experience as Service Desk Manager
- ITIL Certified
- With good oral and written communication skills
- Willing to work as Project Based (1yr - can be extended) with benefits (Medical, Dental, Rice Subsidy etc.)
Đặc quyền và lợi ích
Life Insurance
Medical / Health Insurance
Kỹ năng cần thiết
- ITIL
Khóa học ưa thích
- Information Technology
- Computer Engineering
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 3F Citibank Center, Makati, Metro Manila, Philippines
- Ngành nghề
- IT and Software
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.first-datacorp.com/
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Về First Datacorp
For over three decades, we have worked to improve our clients’ businesses through software consulting and technology deployment, service management, and system integration, among many others.
Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.
We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.
We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.