Junior Technical Officer | Work from Home  

• Full Time Work from Home Career Opportunity
• Shift: 1:00 am to 10 am Monday to Friday

You will be the go-to-guy in anything related to Technical Merchant Support. You will deal with concerns ranging from diagnosing broken codes, malfunctions in the third-party services and assisting the Front-Line Support in identifying technical issues.

Day to Day Responsibilities

• Educate users - Fix problems for users for the first time and educate them on how to fix similar issues in future via video
• Give feedback - Give feedback about the product constantly based on the insight gained during support work
• Keep communication - Keep daily communication with the team members
• Handle page creating / editing cases - Help customers to utilize built-in PageFly editing features
• Fix visual issues via HTML / CSS code - Help customers with light custom CSS/JS code.
• Solve Shopify theme conflicts issue
• Solve the integration issue with 3rd-party services
• Add the custom code to fix bugs
• Refine the page layout/styling and optimize the page
• Support front line team about technical issues

On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family you’ll enjoy:

• HMO for yourself and one dependent from day one
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
• Monthly social activities paid by the company – such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
• 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
• The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest-growing eCommerce platform – and the ecosystem in Manila.

What’s next…

Click on the Apply Button.

To be considered You Must submit your resume + cover letter + answer the questionnaire.

What do you need to have to succeed in this role?

• Good understanding of eCommerce and Shopify - This is important not only to understand the problem customers are facing with the product, but also to the bigger picture which is e-commerce and Shopify.
• Experience with customer support job - CS is a very specific kind of job and some people aren’t just born for it.
• Empathy - Whatever work you do, always keep customers in mind. Feel their pain & struggle.
• Patience - Dealing with lots of unhappy people can drag you down, so keep your spirit up. Stay patient with the customers and yourself.
• Self-management, multitasking skills & ability to work under pressure - You will need to deal with multiple support requests at the same time and need to provide an equal level of support for every request.
• Hardworking - This job is not going to be an easy ride.
• Advanced knowledge of HTML / CSS
• Advanced knowledge of Liquid
• Intermediate knowledge of JavaScript
• Basic knowledge of ReactJS (optional)