Customer Service Officer (Mandarin-Cantonese)
Famous City Holdings LTD
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Attracts potential customers by attending to their product and service queries; suggesting information about Star Cruises products and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepares incident or service reports by collecting and analyzing customer information, cases/facts through various relevant department
- Contributes to team effort by accomplishing related results as needed.
- Other related tasks to meet department objective as assigned by his/her superior
Trình độ tối thiểu
- Graduate of a 4-year course, any field
- At least 1 year experience in a call center environment, preferably handling Chinese customers.
- Open to Fresh graduates
- Proficiency in Microsoft Applications.
- Willing to work on a shifting schedule, weekends, and holidays.
- Good command of English, Mandarin, and Cantonese language is needed for the position. Able to read, write, and converse in both Mandarin and Cantonese.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Medical / Health Insurance
- Employee Discounts
Khác
- Travel Discount
Kỹ năng cần thiết
- Business Correspondence
- Problem Sensitivity
- Email Support
- Customer Service
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Pasay, Metro Manila, Philippines
Về Famous City Holdings LTD
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
************************
Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.