Officer | Customer Services Centre
Famous City Holdings LTD
- Pasay, PhilippinesPasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- 14.000,00 PHP - 15.000,00 PHP / monthPHP140001500014000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Handle all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax.
- Effectively manage customer interaction, identify needs and offer a solution.
- Follow up on the feedback, escalation within internal department and customers.
- Escalate unsolved issue to the Team Leader.
- Feedback customer’s comments to Team Leader for service improvement.
- Will function as support on disaster recovery for other centers.
- Performs other duties and responsibilities that may be assigned from time to time.
Trình độ tối thiểu
- Finished at least 2 years in college
- Fresh graduates or candidates with no work experiences are welcome to apply
- Excellent English communication skills (listening, verbal and written skills).
- Excellent telephone etiquette.
- Good customer service skills
- Must have good working attitude and a good team player.
- Flexible and diplomatic in handling customer complaint issues.
- Must be willing to work on shifting schedule, night shift, and on Public Holidays.
- Applicant should be Filipino citizens or hold relevant residence status.
- For LOCAL EMPLOYMENT
- Can start as soon as possible
Đặc quyền và lợi ích
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Single Parent Leave
- Employee Discounts
Kỹ năng cần thiết
- MS Office
- Sales and Marketing Knowledge
- Problem Sensitivity
- Customer Service
- Time Management
- Typing
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Pasay, Metro Manila, Philippines
Về Famous City Holdings LTD
Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.
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Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.