Customer Service Associate
Explora.ph
- Pasig, Philippines5/F Rockwell Business Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 6 years ago
2018-10-12T16:15:46.791815+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers’ issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Trình độ tối thiểu
- Degree in Business Administration, Psychology, or related field.
- Minimum of 1-year experience as a Customer Service Associate.
- Experience in providing excellent customer service support.
- Excellent knowledge of management methods and techniques.
- High proficiency in English and Filipino.
- Fluency in other major Philippine languages (Cebuano, Hiligaynon, Ilocano, etc.) is an advantage.
- Working knowledge of customer service software, databases, and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 8/F Rockwell Business Center, Pasig, Metro Manila, Philippines
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Về Explora.ph
Welcome to Explora.
At Explora, you can easily discover things to do, places to see, and comfy rooms to sleep in where ever you are in the Philippines.
Whether you’re looking for a unique food tour in the countryside, a trek to the mouth of a volcano, or a treehouse by the beach, you can book whatever your heart’s desire at a moment’s notice.
We go out of our way to capture these places and share them with you, so you can enjoy traveling around the country with ease and comfort.
Choose your adventure with us.
Discover never before seen adventures
You can discover unique attractions, activities, and accommodations that you cannot find anywhere else on the web.
Experience the best of the islands
We curate only the best travel experiences in the Philippines so you can get the highest value for your time and money.
Secure Transactions
You can rest assured that our payment system adheres to the highest global standards. We ensure that all your data are kept private, safe, and secure.