Outbound Team Leader | Night Shift  

• Creates a positive environment oriented towards trust, open communication, and performance.
• Motivate, leads and manages a team of 8 to 15 Outbound Agents.
• Monitors calls, offers coaching and feedback.
• Manages the team KPIs ensuring that targets are met.
• Monitors quality adherence of representatives through evaluation and coaching.
• Facilitates problem-solving and collaboration within the team.

Education: College Graduate, preferably of a Business or Management course

Experience: With at least 5-years of working experience and at least 2 years in the BPO industry as a team leader. Ideally with background on team management of outbound operations, collections or sales.

Business understanding: Proven experience in team management, coaching and process improvement

Skills:

• Flexibility and willingness to be trained;
• Good oral and written English communication skills;
• High energy level with positive attitude towards work and people;
• Strong customer service skills;
• Proficient in Microsoft office programs;
• Strong team management skills;
• Can effectively communicate and relate well to people horizontally or vertically within the organization;
• Excellent skills in coaching and performance improvement assessment & planning;
• Result-oriented, analytical, and innovative;
• Ability to customize approach based on situations;
• Ability to adapt to the culture of the organization.