Customer Service Officer | Dayshift | Weekends Off
EZY SERVICE CENTRE CORPORATION
- Pasig, PhilippinesUnit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 25.000,00 PHP / monthPHP200002500020000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Ezy Service Centre Corporation is seeking a Customer Service Representative Officer who is responsible for delivering a positive experience to clients and prospects during their interaction with our business by phone, chat, ticket and email. The Customer Service Representative possesses verbal and written Australian English comprehension and can hold confident expectation setting conversations.
Successful Customer Service Representative is a customer advocate who understands client requests and empathizes with a client’s situation, particularly for support-related requests. The CSR uses a combination of process tools and his/her own logic to assess the urgency and the nature of incoming requests in order to accurately dispatch tickets.
Properly identify client’s issue, prioritize, escalate issues, manage and optimize workflow enquiries or issues while keeping close communication with colleagues onshore and offshore to ensure prompt handling of exemptions and concerns
Enter any request for service work into ticket system as outlined in process documentation
Monitor incoming requests and queries in the ticket system
Oversee work in progress providing a confident point of contact between our clients and relevant team members
Other Ad-hoc tasks as required
Trình độ tối thiểu
- Strong communication skills both verbal and written
- Experience working with foreign companies in a customer service capacity (preferably Australian)
- Customer Service, Multi-tasking and Critical Thinking are required
- Attention to detail with the ability to work independently
- Willingness to grow in the role and learn new skills on the job
- Resourcefulness to use the tools provided by the company
- Good organizational, email management, phone and administrative skills
- Experience in procurement is a plus
- Takes ownership and acts on behalf on entire company
- Able to work well under high-pressure and can think quickly on her feet
Đặc quyền và lợi ích
- Mobile Phone Discount
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Free Lunch or Snacks
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 100 vị trí tuyển dụng mới