Customer Success Engineer
Ematic Solutions
- Makati, Philippines111 Paseo De Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 35.000,00 PHP - 40.000,00 PHP / monthPHP350004000035000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
A Customer Success Engineer plays an integral part as a Data and Integration Specialist within the Customer Success portfolio. Using our ESP-MailChimp, a CSE aims to improve our customers’ email marketing metrics and deliverables with his/her expertise. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. Due to its partial customer-facing nature, you will gain essential soft skills as you improve your business acumen by working with customers (SMEs & big corporations) to help provide engineering solutions in the field of email marketing. As a Customer Success Engineer, you will be responsible for the following:
- Prepare data specification and integration for our customers with our solutions.
- Interface with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success.
- Help customers understand MailChimp basics and answer data/technical-related questions.
- Work collaboratively with the Customer Success Strategists and Customer Success Managers to constantly deliver performance for our customers.
- Work collaboratively with other departments within Ematic to advocate any issues.
Trình độ tối thiểu
- Experience working in a multi-cultural environment is a plus.
- Proficient in the local language.
- Strong SQL/HTML5/PHP knowledge is very much preferred.
- Strong MailChimp API knowledge is a plus.
- Excellent communication skills, both written and verbal.
- Able to understand data structure and optimise technical performances.
- Constantly shows initiative and takes on different responsibilities outside the job scope.
- Able to multitask effectively and adjust quickly to different situations.
- Driven and has an entrepreneur mindset.
- Willingness to learn and adapt to different technologies.
- Willing to work flexible hours to adapt to customers’ requests.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
Kỹ năng cần thiết
- HTML
- PHP
- Customer Service
- Critical Thinking
- SQL
- Communication Skills
- Data Encoding / Data Entry
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 111 Paseo De Roxas, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://ematicsolutions.com/