Customer Success Manager
Ematic Solutions
- undefined, Epiwalk Office Suites 5th floor, Jl. HR Rasuna Said, South Jakarta, Jakarta, Indonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Own overall relationship with assigned customers, which includes:
- Adoption: On board and partner with our customers, helping to ensure that they’re up and running on our platform
- Retention & Satisfaction: Build strong trusted/strategic advisory relationships with our customers, anticipate their needs and help them use our products and services to make their businesses more effective and successful.
- Work with customers to establish and achieve critical goals and other KPIs.
- Develop, prepare, and nurture customers for advocacy.
- Proactively reach out to customers to identify and/or develop up-sell opportunities.
- Collaborate with the support team and other internal stakeholders to help customers resolve issues they are facing.
- Manage account escalations.
Trình độ tối thiểu
- 0-2 years of relevant experience in account management and customer service, or with relevant academic experience.
- Outstanding command of the English Language, as well as the local language - written and spoken. You will be able to articulate with superb customer communication skills, both over phone and via email. Multilingual proficiency preferred.
- Detail-oriented and analytical, with strong organizational skills and the ability to multi-task and prioritize in a fast paced, dynamic work environment.
- Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
- Resourceful, sharp, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.
- You are tech-savvy -- learning new tools does not scare you!
- You’re driven, and eager to learn, adapt and perfect your work
- You want to help and serve our customers: they win, so you win.
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Epiwalk Office Suites 5th floor, Jl. HR Rasuna Said, South Jakarta, Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://ematicsolutions.com/
Về Ematic Solutions
Ematic Solutions is one of Singapore's fastest growing startups. We are present in six countries - Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
We’re a SaaS provider offering an Email Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI email marketing programs. Our Email Intelligence Platform seamlessly integrates with a company’s Email Service Provider (ESP) and leverages a powerful suite of plug-and-play apps. Our apps have been proven to massively increase conversions by driving database growth and improving customer engagement. Our goal is to make the digital marketer smarter, and you’ll play a role in that relationship.
The Ematic Solutions team is a small group of smart people from different backgrounds, based around the world, and share one passion: helping customers achieve better results. Our first priority is that you fit into our team, as we have a great company culture which often extends to after-work drinks and BBQs. We’re a nimble, flexible and fun group, where your good ideas and initiative can make a difference.