Customer Happiness Team Lead
Eastvantage Business Solutions Inc.
- Taguig, Philippines24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Develop and monitor customer servicing strategies to improve key performance indicators
- Assign tasks, disseminate information, and process updates to the team members
- Provide guidance, coaching, and management to members of your team
- Manages and oversee the activities of the team, ensuring that each individual performs at the par standards set by the company and client
- Make full use of the resources available to ensure team effectiveness and efficiency
- Conduct weekly and quarterly meetings with other departments to review performance on both program and people metrics like attendance, attrition, adherence, over-time, and more
- Prepares reports on both business and performance for cross-examination with overall metrics for the account and program
- Handle escalated communications from customer service representatives with professionalism when dealing with complex customer calls, emails, or concerns
Trình độ tối thiểu
- At least 5 years in relevant customer service experience
- At least 2 years of managerial experience (overseeing or supporting a team)
- Ability to work under pressure and in dynamic working conditions
- Excellent communication skills with strong leadership capabilities and creativity
- Comfortable to handle phone, chat, and email communications in a professional manner
- Creative, proactive and out of the box thinker and problem solver
- Proficient in Windows, Word/Excel
- Experience with Zendesk is preferred
- Fluent in English, both verbally as well as written
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://eastvantage.com/
Về Eastvantage Business Solutions Inc.
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.
Share the passion
Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home.
We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being.
Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.
Why join us?
Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.
Benefits
We offer challenging roles in a fast-growing international team
Work-life balance environment
We have a no-nonsense culture and direct interaction with our clients
Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center
What are we good at? Work hard and play hard!
We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.
To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy