Customer Service Representative
Dripdesk Asia Inc.
- Taguig City, Philippines5F, Upper McKinley Rd, Pinagsama, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippines
- 27.000,00 PHP - 28.000,00 PHP / monthPHP270002800027000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Functional Overview:
A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Duties and Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
- Perform job-related tasks as assigned by immediate superior
Trình độ tối thiểu
Minimum Qualifications:
- 1 to 2 years of proven work experience handling voiced international account is an advantage but not required
- Familiarity using customer service software like Freshdesk and Zendesk is an advantage but not required
- Excellent English (verbal and written) communication skills
- Highly organized person, analytical and data driven
- Able to work effectively in fast-paced situations and adapt to rapid changes in information, process, direction, or workflow.
- Willing to be assigned on rotating work schedule
Minimum Competencies:
- Excellent written and communication skills
- Highly analytical and good problem-solving skills
- Must be proficient in MS Office applications especially Excel and Google Sheets
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Free Lunch or Snacks
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- MS Office
- Problem Sensitivity
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Upper McKinley Rd, Pinagsama
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.dripdesk.co
Về Dripdesk Asia Inc.
Dripdesk Asia Inc. is a young online marketing company that specializes on communication and/or non-voice accounts based originally in Dubai, United Arab Emirates.
As of March 2021, we have started our operations here in the Philippines and has been expanding ever since.
If you want to be a part of a company that champions the culture of growth, excellence, and work life balance, find the right opportunity with Dripdesk Asia.
Grow your career with us!