Email/Chat Support | Project-based  

A Chat/Email Support Agent is a customer service representative that provides contact support services, sales, and other customer-relations services primarily through online chatting or non-voice channels. The chat/email support agent is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.

Responsibilities

• Provide positive and quality customer experience by responding directly to questions, feedback, and complaints.
• Creatively articulate information/business rules via excellent written communication skills.
• Guide and support customers in their needs to engage with the proper support teams.
• Available to chat/provide live support (real time) to customers by delivering requested information.
• Track all activities in CRM/PRM case management tool.
• Support others on the team to manage case load.
• Any other task/duty as directed by client/management.

• Candidate must possess at least a Bachelor’s/College Degree
• At least 1 to 2 years of related work experience in a similar function
• Microsoft Office and Web experience preferred
• Provide prompt and professional client service at all times
• Organized and systematic in handling multiple tasks
• Excellent interpersonal and communication skills (verbal & written)
• Self-motivated, accountable approach, combined with strong sense of teamwork
• Must be able to type 40 WPM (adjusted speed) with consistent accuracy
• Affinity for technology required; Able to use all related computer hardware and software
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Amenable to take on a project-based role for 5 months
• Willing to work in Bonifacio Global City in a shifting schedule and/or an early morning shift