Customer Care Consultant  

The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.

RESPONSIBILITIES

• Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
• Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
• Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
• Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
• Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
• Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence

• Candidate must possess at least an Associate or Bachelor’s/College Degree of any course
• Previous Telco/Broadband customer/client support experience is preferred
• Experience in Customer Service/Technical Service
• Excellent English communication skills (both oral and written)
• Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
• May receive training to become a multi-skilled support agent
• Willing to work in BGC even during holidays or weekends
• Possible shifting schedule