Customer Service Representative (CSR)  

OVERALL PURPOSE OF THE JOB:

To provide a consistently high standard of customer service by communicating properly and correctly
in order to maintain good customer relations.

RESPONSIBILITIES:

• Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
• Basic knowledge of systems (web browsers, internet, proprietary internal software).
• Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
• Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
• Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
• Operating SAP integrating into daily operations.
• Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks from time to time.
• Special Projects/System Maintenance

KNOWLEDGE, SKILLS and ABILITIES:

• Basic computer knowledge including e-mail, Microsoft Office (Excel and Word), databases and other systems.
• Good knowledge of business operations.
• Vocational/College Diploma
• Previous Customer Service or office based experience desirable.
• Fluent in English. Excellent email correspondence, computer and organizational skills.
• Some College degree
• 1-Year Customer Service Experience

ADDITIONAL REQUIREMENTS:

• Excellent attendance and time keeping.
• Ability to multi-task, adapt to change, follow instructions, work well with others and make decisions.
• Should display resourcefulness, efficiency, originality, flexibility, and problem solving skills.
• Must be a team player and also have the ability to work independently.
• Must be detail-oriented and dependable.