Collection Manager
DHL Express (Philippines) Corporation
- Makati, PhilippinesDHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
SUMMARY
The position is responsible for managing Accounts Receivable/Collection compliance to current policies and procedures and deliver key AR KPIs and good customer experience.
ACCOUNTABILITIES
Internal Customer
- Credit Control
- Manage a team of Credit Control Supervisors and their teams with designated portfolios to achieve monthly target Accounts Receivable KPIs.
- Shared Service Centre teams
- Ensure all Collection Support Tasks are delivered promptly and per prevailing standards and compliance(s) agreed. This includes SSC Pre/Post Team, SSC- CMF Team
- SIN RO and Global OTC & SAP Teams
- Compliance, system improvements, and training needs.
- PH Sales Teams
- Regular Account Receivable Reviews and necessary escalations including Customer Visits/Discussions.
- PH IS Team on needed technical support.
- PH Ops, CS and HUB teams for needed Operational Support.
- Regular Account Receivable Reviews and necessary escalations including Customer Visits/Discussions.
- Provide regular Accounts Receivable Status Analysis with escalations as needed.
- Derive and execute action plans to ensure full compliance and high quality of Accounts Receivable Tasks.
- Wherever necessary and agreed on, manage Global process alignment and segregation of duties.
External Customers
- Provide ‘Best In Class’ Quality, compliant and timely Collection Service and great customer experience.
- Work with related vendors to provide "Best in Class" service required by our customers e.g. Collection Agencies, Banks, and Collections Service Providers etc.
People Management
- Develop a high performance service culture within the functional department via Performance Dialogues & / GEMBA walks as suitable.
- Set regular KPI targets for team in alignment with country targets and ensure regular monitoring process with the team.
- Conduct regular consultative reviews and appraisals with team as required.
- Identify continuous training needs and opportunities to develop a highly skilled functional department.
Trình độ tối thiểu
- At least Bachelor's/College degree or a Post Graduate Diploma/Master's degree in Finance, Accountancy, Banking, or its equivalent.
- At least 7-10 years of work experience in the related field.
- Financial accounting knowledge will be good.
- Heavy exposure in actual collection.
- Computer software skills (Word, Excel, PowerPoint, etc.).
- Communication skills, both spoken and written.
- Sound problem solving skills and eye for details.
- Strong people management skills.
- Analytical and numerical skills.
- Compliance awareness.
- Awareness of legal process and creditors right.
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Accounting and Finance
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- DHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, Philippines
Về DHL Express (Philippines) Corporation
DHL Express (Philippines) Corporation