Collection Manager  

SUMMARY

The position is responsible for managing Accounts Receivable/Collection compliance to current policies and procedures and deliver key AR KPIs and good customer experience.

ACCOUNTABILITIES

Internal Customer

• Credit Control
  • Manage a team of Credit Control Supervisors and their teams with designated portfolios to achieve monthly target Accounts Receivable KPIs.
• Shared Service Centre teams
  • Ensure all Collection Support Tasks are delivered promptly and per prevailing standards and compliance(s) agreed. This includes SSC Pre/Post Team, SSC- CMF Team
• SIN RO and Global OTC & SAP Teams
  • Compliance, system improvements, and training needs.
• PH Sales Teams
  • Regular Account Receivable Reviews and necessary escalations including Customer Visits/Discussions.
    • PH IS Team on needed technical support.
    • PH Ops, CS and HUB teams for needed Operational Support.
• Provide regular Accounts Receivable Status Analysis with escalations as needed.
• Derive and execute action plans to ensure full compliance and high quality of Accounts Receivable Tasks.
  • Wherever necessary and agreed on, manage Global process alignment and segregation of duties.

External Customers

• Provide ‘Best In Class’ Quality, compliant and timely Collection Service and great customer experience.
• Work with related vendors to provide "Best in Class" service required by our customers e.g. Collection Agencies, Banks, and Collections Service Providers etc.

People Management

• Develop a high performance service culture within the functional department via Performance Dialogues & / GEMBA walks as suitable.
• Set regular KPI targets for team in alignment with country targets and ensure regular monitoring process with the team.
• Conduct regular consultative reviews and appraisals with team as required.
• Identify continuous training needs and opportunities to develop a highly skilled functional department.

• At least Bachelor's/College degree or a Post Graduate Diploma/Master's degree in Finance, Accountancy, Banking, or its equivalent.
• At least 7-10 years of work experience in the related field.
• Financial accounting knowledge will be good.
• Heavy exposure in actual collection.
• Computer software skills (Word, Excel, PowerPoint, etc.).
• Communication skills, both spoken and written.
• Sound problem solving skills and eye for details.
• Strong people management skills.
• Analytical and numerical skills.
• Compliance awareness.
• Awareness of legal process and creditors right.