Field Sales Executive  

SUMMARY

Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.

ACCOUNTABILITIES

External Customer

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a service solutions to the customer.
• Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
• Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.

Internal Customer

• Produce information for management necessary to evaluate performance vs. key performance indicators.
• Carry out any task that is required by his or her superiors from time to time.
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
• Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
• Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.
  • All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.

• At least a Bachelor's/College degree in Business Studies, Business Administration, Business Management, or its equivalent.
• At least 5-7 years of work experience in the related field.
• Preferably at least 5 years of experience specializing in Fied Sales or its equivalent.
• Skilled in Field Sales and Account Management.
• Good presentation and communication skills, both in English and Filipino.