Customer Service Manager
Data Analytics Ventures Inc. (DAVI)
- Pasig, Philippines37, ADB Avenue corner Poveda Street, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for overall program & membership operation as well as fulfillment and vendor management related to end to end service delivery of the loyalty program
- Provide timely identification and response to the needs and issues of the group
- Plan, development and implement membership support center/group including capability assessment, review and identification potential/existing partner or provider
- Creates overall multi-channel membership support strategy and handling
- Identify business continuity strategies to ensure risk management
- Ensure that projects related to operations are carried out as needed
Trình độ tối thiểu
- Minimum 5 yrs. experience in voice and non-voice (back office) operations in a management capacity
- Experience in CRM or account and relationship management focused on customer needs
- Must have experienced vendor management
- Strong in process design and delivery
- Extensive training & development experience
- Detail-oriented personality with a passion for quality work
- Extensive experience in a customer service environment
- Exposure in standard documentation methodologies (e.g.: Six Sigma)
- Experience in setting up a Contact Center program is a plus
- Familiarity with loyalty program operation is a plus
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Cyberscape Gamma, Ruby and Topaz Roads, Ortigas Center, Pasig City
- Ngành nghề
- Information Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.davi.com.ph/
Về Data Analytics Ventures Inc. (DAVI)
Data Analytics Ventures, Inc. (DAVI) offers products and services that perform deep-dive data analysis on brands, consumer behavior, and market demands. DAVI uses rich data foundations to navigate and unlock patterns that will enhance business processes and, thus, ensure friction-free experiences for customers. DAVI’s platform can identify the right price, promotional campaigns, and product assortment.
At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses.
DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help them determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions.
DAVI is a foresight-driven company with a diverse mix of industry leaders and up-and-comers who are well-versed in strategic leadership, data innovation, e-commerce, business development, technology, and growth marketing in its operations.
The people at DAVI aim for precision in everything they do. DAVI advocates a culture of excellence and knowledge-sharing among its people. Each one is expected to be the very best at what they do and serve as mentors to their colleagues.
DAVI gives its people the chance to be part of the wave of the future, as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data.