After-Sales Support (International Account)
Curo Teknika, Inc.
- Pasig, Philippines25th Floor Robinsons Cyberscape Alpha, Garnet and Sapphire Roads, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Hợp ĐồngCONTRACTOR
Đã hết hạn 7 years ago
2017-01-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Assist customers from the US and Canada
- Provide advice and solve customer problems related to purchase of car parts
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Discuss use and features of various parts, based on knowledge of machines or equipment
- Describe equipment to customers and explain functioning of equipment
- The Customer Service Agent must set proper expectations in terms of:
- Product description
- Product quantity
- Transferring the customer to another department
- Account Creation and email Capture
- Shipping and handling expectations
- Discounts (Promotions / Discretionary)
- Credits, Refunds and Rebates
- Loyalty Awards Points
- Order Total / Adjusted Order Total
- Warranty coverage and returns process
- Delivery expectations
- Follow through and document callbacks or outbound calls to customers
- Multiple shipments ( when applicable )
- Incremental charges (when applicable )
- Order number
- The Customer Service Agent should not assume the origin of the part and anticipate shipping delivery timeframe
Trình độ tối thiểu
- Excellent English communication and /comprehension skills - written, verbal and active listening
- Internet navigation skills is required
- Ability to multi-task
- Solid organizational, analytical and critical skills
- Detail-orientated
- Experience in sales, customer service and knowledge in automotive parts is an advantage
- Willing to work on shifting schedule
- Candidates should be able to type at least 25 words per minute
- Candidates should have strong web and PC navigation skills
- Completed at least 2 years in college
Kỹ năng cần thiết
- Arithmetic
- Business Correspondence
- Persuasion and Negotiation
- MS Office
- Problem Sensitivity
- Information Ordering
- Deductive Reasoning
Khóa học ưa thích
- Communication Arts
- Industrial Technology [Automotive Technology]
- Communication Arts [Writing & Speech]
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Văn bằng Cử nhân (S1)
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 25th Floor Robinsons Cyberscape Alpha, Garnet and Sapphire Roads, Ortigas Center, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 100 vị trí tuyển dụng mới
- Trang web
- http://www.curoteknika.com
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Curo Teknika, Inc.
Curo Teknika is a newly incorporated organization specializing on taking care of daily business challenges through Managed l.T. Support Operations Services. Our name comes from the Latin words “Curo” which means to care for or look after and “Teknika” which denotes techniques. The concept of Curo Teknika lies in our drive to help business organizations operate in the simplest and easiest way possible based on your organizational standards for efficiency.
How We Complement Your Business
Curo Teknika's “business life simplified” insight help organizations focus on delivering consistent and efficient customer experiences while we enable a continuous and simplified operations environment. Our service delivery framework is based on the latest version of the Information Technology Infrastructure Library to ensure that our people, process, and expertise are aligned with the needs of your business. This means that we will collaborate with you to further the progress of faster and simpler operations enabling your business to thrive in a global, customer- driven economy in real time.
What we can do for Your Business
• Help Desk Support Services
• Desktop Support Services
• Enterprise Desktop Management
• Professional IT. Services
o Asset Tagging and Inventory
o Active Directory Implementation
o Exchange Server Implementation
o I.T. Process Mapping
o l.T. Process Documentation