Application Support Specialist
Crawford and Company Broadspire Phils., Inc.
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-05-30T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
An Application Support Specialist to provide second line software support to our internal users on a variety of bespoke in-house software applications. These are written using a combination of Microsoft and Java based technologies.
Responsibilities:
- Undertake email and telephone-based support of all bespoke in-house applications. The role would not require direct support of standard off the shelf applications like Word or Excel.
- If necessary document software faults and track to resolution, liaising with the testers and developers where necessary.
- Expand and update the library of user documentation for all applications.
- Liaise with the (first-line) help desk to help them understand the major applications and coordinate a seamless customer support offering, particularly around software releases.
- User Account Management (following documented procedures).
Trình độ tối thiểu
- Experienced with remote desktop control tools for diagnosing problems such as Netop, Netmeeting, etc.
- Knowledge of XML data files and their manipulation.
- Ability to write simple SQL database queries.
- Lotus Notes
- JIRA
- Samanage
Đặc quyền và lợi ích
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Performance Bonus
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Fort Bonifacio, Taguig, Metro Manila, Philippines
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Về Crawford and Company Broadspire Phils., Inc.
Based in Atlanta, Georgia, Crawford & Company (www.crawco.com) is one of the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.