Senior Operations Manager  

• Drive success against key performance indicators (KPIs) for areas of responsibility
• Manage performance of multiple teams and direct reports which may include managers in addition to production staff
• Develop and execute succession planning, recruiting, retention and career development strategies directly and in conjunction with peers, Human Resources and Recruiting
• Ensure adequate investigative capacity for all products, services and markets served on an ongoing basis
• Create operational project and initiative roadmaps to ensure ongoing performance, process or tool improvements and scalability
• Proactively identify operational risks or issues and work closely with internal and external partners and stakeholders for solutions
• Identify and facilitate the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence
• Actively nurture and grow appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential
• Model and promote the Remitly core values at all levels of the operations

• Bachelor’s degree in a technical, business, or related field
• At least 10 years of experience managing operations teams in a fast paced technology environment, including multiple teams
• At least seven years of people management experience, including managing managers
• Demonstrated success working under pressure of deadline with competing priorities
• At least two years of Intermediate proficiency in Excel and working with data to drive decisions
• Experience working with a 24x7 environment and a willingness to adjust schedules to accommodate emerging business needs
• Excellent verbal and written communication skills (English)

Preferred Qualifications

• Advanced degree (technical or MBA) or equivalent work experience
• Lean Six Sigma Green or Black Belt Certification
• Knowledge of the financial services or payments industry
• Exceptional organizational skills
• Experience working with or for a BPO
• Second language a plus, such as Tagalog, Spanish, French, German, Italian or Chinese