CoLearn Customer Success Officer
CoLearn
- South Jakarta, IndonesiaA-05, ruko kebayoran, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
About CoLearn:
Co-Learn was created in 2019 with the goal of making Indonesia competitive on a global scale. We help offline education players go online and create an inviting physical and digital environment that motivates students to study. Learn more about us at https://colearn.id
About the Customer Success Team:
Our success depends on the success of our acquired partners, offline education players making the transition to go online as quickly and smoothly as possible. Our Customer Success Team ensures owners, teachers, and students are able to utilize Colearn technology to enhance their learning experience.
As a Customer Success Officer, you will be responsible for:
- Onboarding new Partners identifying Colearn features that help them achieve success as quickly as possible
- Training Colearn Partners team to utilize online services such as online classes and practice assignment
- Support and respond to any alerts, red flags and poor performance of the product to ensure appropriate Product Teams will be able to resolve quickly and effectively
- Provide continual feedback to the Product Team to drive development based on customer needs
- Promoting programs available for Colearn Partners, ensuring participations
Trình độ tối thiểu
Qualifications:
- At least 1 year of Customer Success/Customer Service experience
- Customer Success experience in the tech industry is an asset
- Able to work under pressure with target orientation
- Able to collaboratively solve Partners’ problems on the spot
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Ruko Kebayoran Square, Pondok Jaya, South Tangerang City, Banten, Indonesia
- Vị trí đang tuyển
- 12 vị trí tuyển dụng mới
- Trang web
- https://colearn.id/