Junior Customer Service Officer  

Responsibilities and Tasks:

• Conducting employment verification
• Organising welcome calls
• Taking inbound calls (overflows) from external and internal customers as well as making outbound calls.
• Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood
• Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals

• Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
• Customer focused
• Able to work well under pressure and on flexible schedule
• Exhibit professional demeanour
• Above average oral communication skill
• Strong writing skills, able to compose business letters
• Good attention to detail
• Good planning, organising, multi-tasking and problem-solving skills
• Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
• Ability to work on deadlines