QA Analyst | Customer Service
CIMB Bank Philippines
- Taguig, Philippines28th Floor ORE Central, 31st Street , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Hợp ĐồngCONTRACTOR
Đã hết hạn 4 years ago
2020-08-06T16:00:00+00:00Miêu Tả Về Công Việc
Key Responsibilities:
1. Keeps up to date and promotes best practices in QA - Customer Service
2. Address problems through making sound decisions based on factual information, previous patterns, and application of acquired experience
3. Collaborate with peers
4. Assess risks when business decisions are made
Trình độ tối thiểu
Qualifications:
1. College graduate with at least 2 to 3 years of Contact Center experience in a banking or financial services environment
2. Minimum 2 to 3 years experience as Quality Assurance Analyst with strong track records
3. Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries
Required Competencies and Skills:
1. Strong communication and listening skills
2. Strong analytical and investigative skills
3. Strong problem solving skills
4. Superior customer service orientation
5. Data management skills
6. Superior sense of urgency
7. Excellent critical thinking skill
8. Excellent writing skills
9. Ability to identify and track relevant KPIs
10. Fast learner and always aim for superior service quality
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 31st Street, Taguig, Metro Manila, Philippines
- Ngành nghề
- Banking/Financial Institutions
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.