Collections Analyst
CIMB Bank Philippines
- Taguig, Philippines28th Floor ORE Central, 31st Street , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-07-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- To work and perform dunning to all delinquent customers
- To negotiate and provide assistance to customers
- To carry out all the recoveries functions as per the assigned account as set by the management
- To achieve, meet and exceed targets set by the Bank.
- Ensure compliance with systems, controls, and guidelines of the Bank.
- To ensure compliance with the circulars and guidelines outlined in delivering results
- Ensure prompt and appropriate action and follow up for all assigned accounts.
- Update remarks in the collection system on the follow-up actions taken.
- To review, propose and recommend appropriate recoveries actions for approval ie. Skip tracing, field verification, legal action, etc.
- Attend to customer inquiries and complaints ( Walk-in or call )
- Carry out action plans and strategies set by the management.
- Manage and liaise with external service providers as directed
- Establish and maintain accurate records
- Update account status records and collection efforts in the collection system
- Address and provide assistance to customer inquiries/concerns and/or complaints from whatever channel it comes from
- Undertake any other duties and responsibilities as assigned by Management from time to time
Trình độ tối thiểu
- Finished college with any type of degree
- At least 1 year of experience with collections; open to fresh graduates as well
- Must be excellent in both analytical and verbal communication skills
- Must be willing to work in a contact center environment
Kỹ năng cần thiết
- Telephone Skills
- Persuasion and Negotiation
- Attention to Detail
- Time Management
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 31st Street, Taguig, Metro Manila, Philippines
- Ngành nghề
- Banking/Financial Institutions
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
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Về CIMB Bank Philippines
Why We Exist:
The most awarded digital bank in the Philippines.
We entered the Philippines market to spark the future-ready, customer-obsessed transformation in the Banking sector. Since our launch, we have rallied behind the vision of bringing an accessible and seamless banking experience to the consumers while helping them achieve financial freedom. We aim to be the most trusted digital bank for every Filipino.
The People & Culture:
We call ourselves CIMB Mavericks - unique individuals who are thriving in a fast-paced and highly competitive environment. Everyone who joins CIMB Bank is not afraid to own big responsibilities and are very persistent in creating new ways to achieve our goals. Aside from looking after our own successes, we embody malasakit and ensure that we also take care of our colleagues’ feat. Every day we are fueled by our shared purpose. To top it off, we thrive in a modern work environment which allows us to be fun to the core.