Technical Support Representative
CGI
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment, to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency.
- Produces quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed upon procedures.
- Develop a comprehensive understanding and mastery of all tools .
- Remain updated on products, policy, procedure and other important operational issues.
- Perform other duties as assigned.
Other responsibilities include:
- To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Follow the agreed escalation procedures.
- To come in on time and on scheduled shift and Breaks assigned by staff manager.
- Follow rest day schedule as assigned.
- Advice staff manager of planned leaves as stated in the Handbook.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary service delivery reports.
- Ensure feedback is given to staff manager if potential issues are detected.
- Ensure feedback is given to staff manager if process improvement measures can be implemented.
- Ensure attendance at planned meetings.
Trình độ tối thiểu
- At least 1-year experience in technical support function
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Willing to work in Mckinley Hill and in shifting schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Taguig, Metro Manila, Philippines
- Ngành nghề
- IT and Business Process Services
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- https://www.cgi.com
Về CGI
CGI in the Philippines.
The world’s 5th largest independent IT and business process services company
Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results.
Our client proximity operating model fosters local accountability for client satisfaction and success. With global delivery capabilities in centers located across four continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market.