Travel Consultant  

Core duties and responsibilities include the following, but are not meant to be all-inclusive:

• Book flights, hotels and/or car reservation for customers
• Process ticket issuance, exchange, refunds, cancellations
• Provide best routing and most cost effective flight/hotel/car reservation options
• Deliver excellent customer service to clients
• Can Interpret Fare Rules, Linear Fare & International Fare Exchange
• Other responsibilities as assigned by the POD Supervisor

• College Graduate
• Minimum of 4 years call center experience with travel accounts
• High level customer service orientation and decision-making skills
• CRS/GDS background a must (native Apollo, Amadeus or Native Sabre)
• Ability to project a positive reservations & sales attitude
• Excellent grasp of the English language, both oral and written
• Strong interpersonal and communication skills, both oral and written
• Expert with International reservations and corporate travel
• Experience with ticket issuance and invoicing an advantage
• Knowledge of Microsoft Office programs
• Flexibility with shifting schedules
• Concierge level skill set

Packages offered by Casto:

• DEMINIMIS
• HMO (Health Insurance) w/ 1 dependent (2nd dependent – on-process)
• RETIREMENT PLAN
• LEAVE CONVERSION
• LIFE/ACCIDENT INSURANCE
• BONUS/INCENTIVE
• RICE SUBSIDY
• COMPANY/TRAVEL LOAN
• FAM TOUR
• TRAINING ABROAD
• ATTENDANCE INCENTIVES
• KUDOS
• VARIABLE T.A.
• REFERRAL PROGRAM
• BIRTHDAY ALLOWANCE
• LOYALTY AWARDS
• RICE MEAL
• FLU SHOTS
• GDS ALLOWANCES