Head of Customer Support
BUNCH
- Makati, Philippines235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-03-12T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Duties:
- Create and implement an onboarding roadmap for all new clients within the vertical, matching customer business requirements with the right delivery solutions
- Manage interaction with client stakeholders in a consulting and technical leadership capacity
- Manage SMEs and Specialists based on internal and clients’ needs
- Develop and implement training and quality assurance programs for new and existing employees
- Optimize and/or establish policies and business processes of the Customer Support vertical to improve performance against defined service level agreements with clients
Opportunity:
- Design your own career in the emerging services economy
- Position of high trust and high reward, working closely with founding team and clients
- Hybrid work model — 80% remote, 20% on-site work
Trình độ tối thiểu
Requirements:
- 5+ years of experience in leading 24/7 service desk and/or technical SaaS support teams
- Ability to develop detailed project implementation plans and work breakdown structures
- Ability to generate and analyze customer-facing & internal reports and has in-depth understanding of common KPIs in customer support for eCommerce and SaaS companies
- Hands-on mentality, readiness to start big things small
Đặc quyền và lợi ích
Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Unit 363 Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
- Ngành nghề
- Technology and Startups
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.meetbunch.com/
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Về BUNCH
BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China.
The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021.
We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are;
(i) Deliver high flexible, superior value services for high growth tech companies and
(ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth.
We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.