Software Support Specialist | Remote Work
BUNCH
- Makati, Philippines235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-02-25T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Be part of BUNCH as a Software Support Specialist to join our client’s Support team.
As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions
What does a typical day look like?
- Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
- Outstanding verbal and written communication skills
- Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
- Excellent problem solving and analytical skills
- Aptitude for learning new technologies quickly
- Extremely detail oriented and highly organized
- Ability to work shifting schedules as required
What’s in it for you?
- 100% Remote Work
- Performance-based incentives
Trình độ tối thiểu
What makes you qualified?
- Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
- Outstanding verbal and written communication skills
- Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
- Excellent problem solving and analytical skills
- Aptitude for learning new technologies quickly
- Extremely detail oriented and highly organized
- Ability to work shifting schedules as required
What will make you stand out?
- Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
- At least 6 months of experience working with Australian-based companies
- Working knowledge of Jira Service Desk
Đặc quyền và lợi ích
Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Unit 363 Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
- Ngành nghề
- Technology and Startups
- Vị trí đang tuyển
- 4 vị trí tuyển dụng mới
- Trang web
- https://www.meetbunch.com/
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Về BUNCH
BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China.
The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021.
We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are;
(i) Deliver high flexible, superior value services for high growth tech companies and
(ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth.
We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.