Customer Service Manager
BughawDigital
- Makati, Philippines362 Sen. Gil J. Puyat Ave, Makati, 1227 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-10-29T16:00:00+00:00Miêu Tả Về Công Việc
- Oversee the hiring, orienting, and training of an organization’s customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Conduct surveys to gather information on customer opinion of rendered services
- Utilize the telephone, chat, email, or, social media in reaching out to customers to help resolve issues and provide quick response to inquiries
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the marketing, logistics, and creative departments to ensure delivery of high-quality products
- Establish communication mediums through which customers can readily contact a company and vice versa
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Prepare and manage annual budgets in achieving set objectives and goals
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Trình độ tối thiểu
- A Bachelor’s degree in business administration, management studies, or in a related discipline. Prior experience (5 years) in the field of customer service
- People handling experience (at least supervisory level) that shows ability to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers
- Advanced communication skills in Tagalog and English, both oral and written. Ability to communicate in other Filipino dialects/ other languages a plus.
- Advanced decision-making skills
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Pacific Star Building Makati Avenue corner 1226, Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines
- Ngành nghề
- Marketing / Advertising / Sales
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.bughawdigital.com
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Về BughawDigital
We are a group of strategists, critical thinkers, data scientists, communication experts and social media specialists, and creative professionals working together to enable clients digitally.
We strenthen relationships between brands and customers through the union of data science, technology and intelligent design. We elevate customer experience expectations by increasing brand relevance. We improve trust in the marketplace by practicins ethical data responsibility. It's only on this path that we maintain intimacy while navigating a digital world.