Research Analyst
Boldr
- Pasig, PhilippinesTycoon Centre, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
As a Research Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Operations team.
Trình độ tối thiểu
WHAT YOU’LL DO
- Support new client implementations by taking a deep dive into the client’s systems and processes to identify both their explicit and implicit needs
- Build and optimize processes and tools within the defined scope of service
- Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
- Proactively identify opportunities for process improvement and optimization across all functions
- Interpret current data sources/systems and make recommendations
- Collect and organize performance metrics of dedicated team members
- Design onboarding and training approach of newly built teams
- Participate as required in the client-facing aspects of new account implementations
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Able to multitask and prioritize with minimal supervision
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts and render overtime work as required
YOU HAVE…
- At least a Bachelor’s Degree in any field you’re passionate about
- An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form
- A strong interest in learning customer experience as a domain expertise
- Familiarity on any Helpdesk, CRM, and/or business intelligence software
- Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
- Ability to accept feedback gracefully and with an open mind
Đặc quyền và lợi ích
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Organizing and Planning
- Persuasion and Negotiation
- Business Analysis
- Business Development
- Time Management
- Reading Comprehension
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Tycoon Centre, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.boldrimpact.com
Về Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!