Implementations Analyst
Boldr
- Pasig, PhilippinesPhilippines, Metro Manila, F. Ortigas Jr. Rd, San Antonio, PasigPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- 25.000,00 PHP - 30.000,00 PHP / monthPHP250003000025000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Implementations Analyst - Project Management
JOB DESCRIPTION
WHAT YOU’LL LIKE ABOUT US
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
- We’ve got training sessions in store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits -- you’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.
- We also cap off every week with a bit (a lot) of competitive board games.
WHAT YOUR ROLE IS
As an Implementations Analyst focusing on Project Management, you will collaborate with the internal Implementations Team in tracking, designing, and implementing solutions to optimize the quality of each client’s existing processes and systems.
You will be responsible for leading the coordination and project-tracking for different projects and all corresponding internal and external stakeholders. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Service Delivery team.
WHY WE WANT YOU
We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT YOU’LL DO
- Support new client implementations by taking a deep dive into the client’s systems and processes to identify both their explicit and implicit needs
- Ensure that all projects are delivered on-time, within scope and well communicated
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Manage the relationship with the client and all stakeholders
- Build and optimize processes and tools within the defined scope of service
- Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
- Develop comprehensive project plan for client and stakeholders visibility
- Proactively identify opportunities for process improvement and optimization across all functions
- Interpret current data sources/systems and make recommendations
- Design onboarding and training approach of newly built teams
- Participate as required in the client-facing aspects of new account implementations
Trình độ tối thiểu
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Able to multitask and prioritize with minimal supervision
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts and render overtime work as required
YOU HAVE…
- At least a Bachelor’s Degree in any field you’re passionate about
- At least 2 years of experience in project-tracking and management
- An experience or knowledge on project management tools
- Familiarity on any Helpdesk, CRM, and/or business intelligence software
- Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
- An ability to understand and communicate complex ideas to clients and colleagues
- Strong written and verbal communication skills
- A strong interest in learning customer experience as a domain expertise
- Ability to accept feedback gracefully and with an open mind
Đặc quyền và lợi ích
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Creative Thinking
- Organizing and Planning
- Business Analysis
- Clerical Skills
- Attention to Detail
- Critical Thinking
- Data Management
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Hanston Building, F. Ortigas Jr. Rd, 1605 Pasig, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.boldrimpact.com
Về Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!