Senior Customer Service Advocate  

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs

YOU ARE…

• Curious and authentic, just like us! #beboldr
• Passionate about client satisfaction
• Attentive to even the most minute of details
• A great communicator in both written and verbal mediums
• Analytical and a problem solver
• Organized. Plus, your time management skills are off the charts!
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Amenable to work on rotating shifts

YOU HAVE…

• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to accept feedback gracefully
• 30-40 words per minute typing speed