Fraud Analyst - Credit Card and PayPal
Blackedge Digital Marketing Services
- Angeles, PhilippinesUnit 12 G/F, VL Plaza Sampaguita St. Fil-Am Friendship Highway, Angeles, Pampanga, PhilippinesAngelesPampangaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-05T16:16:17.203396+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for identifying potentially fraudulent activities on account holders.
- Validating suspicious transactions while ensuring high-level of customer service when interacting with customers.
- Investigate any cases of actual or suspected fraud and identify ways to prevent future fraud.
- Ensures confidentiality of all information gathered during an investigation.
- Monitor and identify patterns within fraudulent activities
- Determines existing fraud trends by analyzing accounts and transaction patterns.
- Prepares a report on investigation findings and other routine reports.
- Handling and processing inbound dispute reports.
- Taking inbound or placing outbound skip tracing calls.
- Answering dispute inquiries via incoming calls, chat or email.
- Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving possible and confirmed fraud concerns.
- Develop rapport with clients to ease on the dispute process.
- Provide outstanding customer support.
- Maintain organized and update customer files.
- Performs other duties as assigned.
Trình độ tối thiểu
- Strong analytical and organizational skills.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detailed oriented.
- Ability to maintain the confidentiality of highly sensitive information relating to internal and external investigations
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
- Minimum of two (2) years as a customer service representative ( Collections is a plus)
- Familiarity with PayPal, eBay, credit card disputes procedures is a plus (AU).
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- VL Plaza, Sampaguita St., Brgy Pampang, Fil-Am Friendship Highway , Angeles, Pampanga, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
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Về Blackedge Digital Marketing Services
Black Edge Digital Marketing
Our team just doesn't represent people doing their job,
Our team represents people working together to achieve one goal,
to be the best they can be.
Our team doesn't just come to work,
Our team attends their career and indulges in their passion!
Our team are Extremely sharp in every way!
Our team are the unfair advantage!
Our Team are the Black Edge, the sharpest and clean edge that can cut through anything they desire.
Black Edge Digital Marketing the unfair advantage!
Let's Play!